Terms of Service

Last updated: February 16, 2026

1. Acceptance of Terms

By accessing or using Heark (the "Service"), operated by Ragab Technologies ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to use the Service. If you are between 13 and 18 years old, you may only use the Service with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms. The Service is not intended for children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

2. Description of Service

Heark is an application that converts articles, blog posts, and text content into AI-generated audio (podcast-style episodes). The Service includes a free tier and paid subscription plans, and is available via web application, iOS mobile application, and Android mobile application (collectively, the "Apps").

The Service acts solely as a tool that performs text-to-audio conversion at your direction. Heark does not select, curate, or recommend the content you submit for conversion. You initiate every conversion, and the Service processes only the content you provide.

3. Accounts

You must create an account to use most features of the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and promptly update it if it changes. Accounts are for individual use only and may not be shared, sold, or transferred without our prior written consent.

You agree to notify us immediately at hello@hearkapp.com if you become aware of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to comply with this obligation.

4. Acceptable Use

You agree not to:

  • Use the Service to convert content you do not have the right to reproduce or distribute
  • Upload or submit content that is unlawful, harmful, threatening, abusive, or otherwise objectionable
  • Attempt to circumvent usage limits, rate limits, or access controls
  • Use automated tools to scrape, crawl, or bulk-access the Service without prior written consent
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell or redistribute generated audio for commercial purposes without a separate license
  • Impersonate any person or entity, or falsely represent your affiliation with any person or entity
  • Use the Service to create deceptive or misleading voice clones without the explicit consent of the individual whose voice is being replicated
  • Probe, scan, or test the vulnerability of the Service or any system or network connected to the Service
  • Submit content that violates the acceptable use policies of our third-party service providers, including but not limited to our text-to-speech provider's content restrictions on hate speech, harassment, violence, and other prohibited content

We reserve the right to block, restrict, or refuse conversion of content from specific domains, sources, or categories at our sole discretion, including in response to complaints from content owners, publishers, or rights holders.

5. Content and Intellectual Property

Your Content and Conversion Responsibility

You retain ownership of any text or URLs you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to process, transform, store, cache, transmit, and create derivative works (including AI-generated audio) from your content, solely for the purpose of providing and improving the Service.

You are solely and entirely responsible for ensuring that you have the legal right to convert any content you submit into audio format. The Service is a tool that operates at your direction. Submitting a URL or text for conversion constitutes your representation that you have all necessary rights, licenses, and permissions to do so. Converting an article you do not own or have a license to reproduce may constitute copyright infringement for which you, not Ragab Technologies, bear full legal responsibility.

By submitting content, you further represent and warrant that:

  • (a) You own the content or have all necessary rights, licenses, and permissions to submit it for conversion;
  • (b) Your submission will not infringe, misappropriate, or violate any third party's intellectual property, privacy, or other proprietary rights;
  • (c) You have obtained all necessary consents and permissions from any rights holders;
  • (d) You have paid all required license or clearance fees associated with the content;
  • (e) The content does not originate from a source that prohibits reproduction, conversion, or derivative works; and
  • (f) You will not use the Service to systematically or bulk-convert content from any single publisher, website, or content source.

Unauthorized reproduction or distribution of copyrighted material may violate applicable copyright laws and subject you to civil and criminal penalties.

Generated Audio

Audio generated by the Service is for your personal, non-commercial use unless you hold a paid subscription that permits broader usage. You may share generated audio via the built-in sharing feature. AI-generated audio may contain inaccuracies, mispronunciations, or errors. We do not guarantee that the generated audio will perfectly or accurately represent the source content.

Our Content

The Service, including its design, code, branding, and documentation, is owned by Ragab Technologies and protected by applicable intellectual property laws. All rights not expressly granted in these Terms are reserved.

User Content Disclaimer

Heark does not review, verify, monitor, or endorse user-submitted content prior to conversion. We are not responsible for any content submitted by users and make no representations or warranties regarding its accuracy, legality, or non-infringement. We do not endorse, authorize, or encourage the conversion of content that users do not have the legal right to reproduce.

6. Third-Party Content and Links

The Service fetches and processes content from third-party websites at your direction. Ragab Technologies is not responsible for the availability, accuracy, legality, completeness, or content of any third-party websites or materials accessed through the Service. We make no representations or warranties regarding any third-party content, and your reliance on such content is at your own risk.

Ragab Technologies has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. Inclusion of a link or the ability to fetch content from a third-party website does not imply endorsement by Ragab Technologies.

7. Mobile Applications

License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and install the Apps on a device that you own or control, solely for your personal, non-commercial use in connection with the Service.

Restrictions

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Apps. You may not reverse engineer, decompile, or disassemble the Apps except to the extent expressly permitted by applicable law.

Updates

You consent to receiving automatic updates to the Apps. These Terms apply to all updated versions of the Apps.

Apple App Store Additional Terms

If you download or use the iOS App from the Apple App Store, the following additional terms apply:

  • You acknowledge that these Terms are between you and Ragab Technologies only, and not with Apple Inc. ("Apple"). Ragab Technologies, not Apple, is solely responsible for the iOS App and its content.
  • Your use of the iOS App must comply with the App Store Terms of Service.
  • Ragab Technologies is solely responsible for providing maintenance and support services for the iOS App. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iOS App.
  • Ragab Technologies is solely responsible for any product warranties, whether express or implied by law. In the event of any failure of the iOS App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the iOS App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the iOS App.
  • Ragab Technologies, not Apple, is responsible for addressing any claims by you or any third party relating to the iOS App, including but not limited to: (a) product liability claims; (b) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
  • In the event of any third-party claim that the iOS App or your possession and use of the iOS App infringes that third party's intellectual property rights, Ragab Technologies, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
  • You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the iOS App. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

Google Play Store Additional Terms

If you download or use the Android App from the Google Play Store, the following additional terms apply:

  • You acknowledge that these Terms are between you and Ragab Technologies only, and not with Google LLC ("Google"). Ragab Technologies, not Google, is solely responsible for the Android App and its content.
  • Your use of the Android App must comply with the Google Play Terms of Service.
  • Google is only a provider of the Google Play Store where you obtained the Android App. Google has no obligation or liability to you with respect to the Android App or these Terms.
  • Google and its subsidiaries are third-party beneficiaries of these Terms as they relate to the Android App.

8. Copyright Infringement and DMCA Policy

(a) Commitment

Ragab Technologies respects the intellectual property rights of others and expects users of the Service to do the same. We respond to valid notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA").

(b) Designated Agent

Our designated agent for receiving DMCA notices is:

Copyright Agent, Ragab Technologies
215 N Payne St, STE 33961
Alexandria, VA 22314
Email: hello@hearkapp.com
DMCA Registration: DMCA-1070020

(c) Filing a DMCA Takedown Notice

If you believe that content available through the Service infringes your copyright, please submit a written notice to our Designated Agent containing:

  1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material;
  4. Your contact information, including address, telephone number, and email address;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Upon receipt of a valid DMCA notice, we will expeditiously remove or disable access to the allegedly infringing material and may block future conversions from the identified source.

(d) Publisher and Rights Holder Domain Blocking

Content owners and publishers may contact us at hello@hearkapp.com to request that their domain(s) be blocked from conversion through the Service. We will honor reasonable blocking requests from verified rights holders.

(e) Counter-Notification

If you believe your content was removed or disabled by mistake or misidentification, you may submit a written counter-notification to our Designated Agent containing:

  1. Your physical or electronic signature;
  2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled;
  3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and
  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or if your address is outside the United States, for any judicial district in which Ragab Technologies may be found, and that you will accept service of process from the person who provided the original DMCA notification or an agent of such person.

We will forward the counter-notification to the original complainant. If the original complainant does not file a court action within 10 to 14 business days, we will restore access to the removed material.

(f) Repeat Infringer Policy

We will terminate the accounts of users determined to be repeat copyright infringers. We may also terminate or limit access to the Service for any user who infringes the intellectual property rights of others, whether or not there is any repeat infringement.

9. Subscriptions and Payments

Free Tier

The free tier provides limited daily conversions and access to standard voices. We may change free tier limits at any time at our discretion.

Paid Plans and Automatic Renewal

Paid subscriptions are available on a monthly or annual basis. Subscription terms will automatically renew for successive periods of the same duration unless you cancel before the end of the then-current subscription period. Upon renewal, we will charge the applicable subscription fee and any applicable taxes to your payment method on file.

The renewal price will be no more than the price displayed at the time of your initial purchase, unless we notify you of a price change in accordance with Section 17 of these Terms.

How to Cancel

You may cancel your subscription at any time. To cancel:

  • If you subscribed through the Heark website: Cancel through your account settings at hearkapp.com.
  • If you subscribed through the Apple App Store: Cancel through your Apple ID account settings. Go to Settings > [Your Name] > Subscriptions on your Apple device.
  • If you subscribed through the Google Play Store: Cancel through your Google Play subscription settings. Go to Google Play > Menu > Subscriptions.

Cancellation will take effect at the end of your current billing period. You will continue to have access to paid features until the end of the period you have already paid for. No pro-rated refunds will be issued for unused portions of a subscription term.

California Auto-Renewal Disclosure

For California residents: Your subscription will automatically renew and you will be charged the renewal price disclosed at sign-up unless you cancel. You will receive a confirmation email after subscribing with the terms of your automatic renewal. For annual subscriptions, we will send a reminder notification between 15 and 45 days before your renewal date. For promotional or discounted subscriptions exceeding 31 days, we will send a reminder notification between 3 and 21 days before the promotional period ends and the regular price takes effect.

Refunds

Payments are generally non-refundable. If you believe you were charged in error, contact us at hello@hearkapp.com within 14 days.

Purchases made through the Apple App Store or Google Play Store are subject to the refund policies of the respective platform. Ragab Technologies cannot process refunds for purchases made through Apple or Google. To request a refund for an App Store or Play Store purchase, you must contact Apple or Google directly through their respective support channels.

Fee Changes

We may change subscription fees with at least 30 days' advance notice. If you do not agree with the new fees, you must cancel your subscription before the change takes effect.

10. Availability, Modifications, and Discontinuation

We strive to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes.

If we permanently discontinue the core conversion functionality of the Service while you have an active paid subscription, you will be entitled to a pro-rated refund for the unused portion of your then-current subscription period, calculated from the date the Service is discontinued. This does not apply to temporary outages, maintenance, modifications to non-core features, or changes to free tier availability.

11. Termination

We may suspend or terminate your account if you violate these Terms or engage in activity that harms the Service or other users. You may delete your account at any time through your account settings.

Without limiting the foregoing, we will terminate accounts of users determined to be repeat infringers as described in Section 8.

Upon termination, we may retain information as necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

12. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, that generated audio will perfectly represent the source content, or that the Service will meet your specific requirements.

We do not review, screen, or verify user-submitted content prior to conversion. We make no representations regarding the legality, accuracy, or non-infringement of content submitted by users or audio generated from it. You are solely responsible for the content you submit.

RAGAB TECHNOLOGIES HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RAGAB TECHNOLOGIES DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE; (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; (E) ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED; OR (F) THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAGAB TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOST DATA, BUSINESS INTERRUPTION, LOST PROFITS, LOST REVENUE, OR LOST BUSINESS, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAGAB TECHNOLOGIES' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS PAID BY YOU TO RAGAB TECHNOLOGIES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THESE LIMITATIONS SHALL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, DEATH, OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY APPLICABLE LAW.

14. Indemnification

You agree to indemnify, defend, and hold harmless Ragab Technologies and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) content you submit through the Service, including any claims that such content infringes any third party's intellectual property rights; (c) audio generated from content you submitted; (d) your violation of these Terms; (e) your violation of any applicable law; or (f) your violation of any third-party rights.

15. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

15.1 Informal Resolution First

Before initiating any arbitration or court proceeding, you agree to first contact us at hello@hearkapp.com and attempt to resolve the dispute informally. Your notice must describe the nature and basis of the claim and the specific relief sought. If we are unable to resolve the dispute within 30 days of receiving your notice, either party may proceed to arbitration.

15.2 Binding Arbitration

If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including the existence, scope, or validity of this arbitration agreement) shall be resolved exclusively through final, binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, except that either party may bring an individual action in small claims court if the claim qualifies.

The arbitration shall be conducted by a single arbitrator, in the English language, and shall take place in Alexandria, Virginia, United States, or may be conducted by telephone, video conference, or written submissions at the arbitrator's discretion or upon your request if you reside more than 100 miles from Alexandria, Virginia.

The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

15.3 Arbitration Fees

If you are a consumer (using the Service for personal, non-commercial purposes), Ragab Technologies will pay all JAMS filing, administration, and arbitrator fees beyond the first $250, which you are responsible for. If you are a business user, all arbitration fees shall be split equally between the parties unless the JAMS rules or applicable law require otherwise.

15.4 Class Action Waiver

YOU AND RAGAB TECHNOLOGIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM.

YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.

15.5 Jury Trial Waiver

IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND RAGAB TECHNOLOGIES EACH UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY. THIS MEANS THAT ANY CLAIM WOULD BE DECIDED BY A JUDGE, NOT A JURY.

15.6 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

15.7 Opt-Out

You may opt out of this arbitration agreement by sending written notice to hello@hearkapp.com within 30 days of first accepting these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, the remaining provisions of these Terms will continue to apply.

15.8 Changes to Arbitration Terms

If we make material changes to this Section 15 after your last acceptance of these Terms, you may reject the changes by sending written notice to hello@hearkapp.com within 30 days of the change taking effect. If you reject the changes, the most recent version of Section 15 that you previously accepted will continue to apply. Rejection of changes to this section does not affect any other provision of these Terms.

16. Governing Law and Venue

These Terms and the rights and obligations of the parties shall be governed by and construed under the laws of the Commonwealth of Virginia and the applicable federal laws of the United States, without regard to conflict-of-law principles. For any claims not subject to arbitration, you and Ragab Technologies irrevocably submit to the exclusive jurisdiction and venue of the state and federal courts located in Alexandria, Virginia.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page, updating the "Last updated" date, and, where required by law, sending you notice via email or through the Service. Continued use of the Service after changes constitutes acceptance. If you do not agree with the revised Terms, you must stop using the Service and cancel your subscription.

18. Cooperation with Authorities

We reserve the right to cooperate with law enforcement authorities and intellectual property rights holders. We may disclose user identity and account information when legally required to do so, under a valid subpoena or court order, or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others. You waive and hold harmless Ragab Technologies from any claims resulting from any action taken by Ragab Technologies during or as a result of such cooperation.

19. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay arises from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, power outages, internet or telecommunications failures, or failures of third-party service providers.

20. Time Limit for Claims

Any claim or cause of action arising out of or related to your use of the Service or these Terms must be filed within one (1) year after the claim or cause of action arose. Claims not filed within this period are permanently barred. This limitation applies to the fullest extent permitted by applicable law.

21. General Provisions

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be modified and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect. If the class action waiver in Section 15.4 is found to be unenforceable, the entire arbitration agreement in Section 15 shall be void as to the affected claim(s).

No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

We may assign or transfer our rights and obligations under these Terms without restriction. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Entire Agreement

These Terms, together with our Privacy Policy and any other documents expressly referenced herein, constitute the entire agreement between you and Ragab Technologies with respect to the Service and supersede all prior agreements, representations, and understandings.

Electronic Communications

By using the Service, you consent to receiving electronic communications from us, including emails, push notifications, and notices posted within the Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Third-Party Beneficiaries

Except as expressly stated in Section 7 (Apple and Google as third-party beneficiaries), there are no third-party beneficiaries to these Terms.

22. Contact Us

If you have questions about these Terms, contact us at hello@hearkapp.com.

Ragab Technologies
Operating as Heark
215 N Payne St, STE 33961
Alexandria, VA 22314