Privacy Policy
Last updated: February 6, 2026
1. Introduction
Ragab Technologies ("we," "us," or "our") operates Heark (the "Service"), accessible at hearkapp.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Account Information
When you create an account, we collect your email address and any profile information you choose to provide.
Usage Data
We automatically collect information about how you interact with the Service, including articles converted, playback preferences, and feature usage. This helps us improve the product.
Article Content
When you submit a URL or paste text for conversion, we process that content to generate audio. We retain the article text and generated audio in your library so you can access it later.
Payment Information
If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your full credit card number. We receive limited billing details (such as the last four digits and expiration date) from Stripe for display purposes.
3. How We Use Your Information
- To provide, operate, and maintain the Service
- To convert articles to audio as requested
- To manage your account and subscription
- To send transactional emails (e.g., welcome emails, receipts)
- To improve and personalize the Service
- To detect and prevent abuse or fraud
- To comply with legal obligations
4. Sharing of Information
We do not sell your personal information. We may share data with:
- Service providers — third-party vendors that help us operate the Service (e.g., hosting, email delivery, payment processing, analytics)
- Legal compliance — if required by law, regulation, or legal process
- Business transfers — in connection with a merger, acquisition, or sale of assets
5. Third-Party Services
We use the following third-party services:
- Supabase — authentication and database
- Stripe — payment processing
- ElevenLabs — text-to-speech audio generation
- Google reCAPTCHA — spam and abuse prevention
- PostHog — product analytics
Each of these services has its own privacy policy governing the data they process.
6. Data Retention
We retain your account data and converted articles for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
7. Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Object to or restrict certain processing
To exercise any of these rights, contact us at hello@hearkapp.com.
9. Cookies
We use essential cookies for authentication and session management. We also use analytics cookies (PostHog) to understand how users interact with the Service. You can disable non-essential cookies in your browser settings.
10. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, contact us at hello@hearkapp.com.
Ragab Technologies
Operating as Heark